What you need before you start

A TikTok account you can log in to.
Private posts before TikTok’s audit: until TikTok audits UniPostudio’s posting, every video it posts is visible only to you, and TikTok may only accept posts to accounts set to private. Once the audit passes, you choose who can see each video in the composer, from the options TikTok gives your account.
The owner or admin role in the UniPostudio brand you are connecting, and a free channel slot on your plan.

Connect step by step

Step 1:
Open Channels in UniPostudio.
Choose Channels in the sidebar, or go straight to app.unipostudio.com/channels. Check that you are in the right brand.
Step 2:
On the TikTok card, select Connect.
A pop-up opens on tiktok.com. If your browser blocks pop-ups, the app says so and opens the same page in this tab.
Step 3:
Log in to TikTok.
Use any way TikTok offers (QR code, phone, email or username). TikTok connects the account you log in with.
Step 4:
Leave every permission ticked, and confirm.
TikTok lets you untick single permissions. Untick the posting one and UniPostudio cannot post; leave them all on.
Step 5:
Let the pop-up close.
The card says Connected · healthy and shows the account’s name.

IllustrationSelect Connect on the TikTok card; TikTok’s login opens in a pop-up on tiktok.com.

Once it is connected

TikTok appears in the composer’s channel list. For each video the composer asks who can see it and shows TikTok’s own choices for your account, as TikTok requires. UniPostudio posts straight to your profile; it never leaves drafts in your TikTok inbox.

What we ask permission for, and why

TikTok shows these on its own screen. Each one is there for a feature; we do not ask for anything else.

user.info.basic: Your display name and avatar, for the channel card.
user.info.profile: Your username and profile details, so the right account is named everywhere in UniPostudio.
video.list: Read your videos, for the feed and analytics.
video.publish: Post the videos you schedule or publish now, with the privacy you choose.

If something goes wrong

You unticked a permission, or the card says a permission is missing

Select Reconnect (or Connect) on the card and leave every permission ticked on TikTok’s screen.

Videos are posted as private (only you)

Until TikTok audits UniPostudio, TikTok allows only private posts from it. Once the audit passes, the composer offers your account’s other privacy choices.

TikTok refuses a post and says the account must be private

Before the audit, TikTok only takes posts from UniPostudio for accounts set to private. Turn on Private account in TikTok’s privacy settings, or post that video in the TikTok app.

TikTok refused a video

TikTok limits how many videos an account can post through apps each day, and refuses videos outside its length and format rules. The post’s failure message says which; publish it later, or change the video.

The wrong TikTok account was connected

Open the card’s ⋯ menu and choose Disconnect. Log out of tiktok.com (or switch accounts) in this browser, then select Connect again.

The card says “Expired · scheduled posts are paused”

TikTok ended the access: after a password change, when UniPostudio was removed in TikTok’s settings, or after a long time unused. Select Reconnect on the card.

“The connection took too long and expired” or “This connection was started in another browser”

Start again from the card, and finish within 10 minutes in the browser you started in. If your browser blocks cookies for app.unipostudio.com, allow them.

The card says Coming soon, or Connect is greyed out

Coming soon means TikTok is not open for your account yet (see the badge at the top of this page). A greyed-out button, with “Only owners and admins can connect, change or disconnect channels.” at the top of the screen, means your role cannot connect channels: ask an owner or admin of the brand.

What we never do

We never ask for, see or keep your password. You sign in on the platform’s own page (or paste a token the platform issued you), and the platform gives UniPostudio a token, not your password.
Every token is encrypted with AES-256-GCM before it is stored, and is never written to our logs.
We ask only for the permissions the features need, and use each one only for what this page says.
We never post or reply unless you or a teammate does, or an automation you turned on (scheduled posts, automatic AI replies) does.
Disconnecting deletes the stored token and what we synced from the account: its messages, comments, feed and analytics.

Disconnect or reconnect

Open the ⋯ menu on the TikTok card (More actions for TikTok), choose Disconnect and confirm. UniPostudio deletes the stored token and what it synced from the account, and revokes its access at TikTok. If the same TikTok account is still connected to another brand, TikTok’s grant stays until that one is disconnected too, because TikTok ends the whole grant at once.

To reconnect, select Connect on the card again. TikTok also lists the apps you have authorised in its security settings, where you can remove UniPostudio.

Still stuck?

Write to us with the channel’s name and the exact words on the card or in the error message: that is usually enough for us to tell what happened. Never send us a password or a token.

support@codezyai.com Every way to reach us