Refund and Cancellation Policy

• The Starter plan is free forever: nothing is charged, so there is nothing to refund.
• You can cancel a paid plan (Pro or Agency) at any time. It keeps working to the end of the period you paid for, then your account moves to Starter. Nothing is deleted.
• Within 14 days of any charge, the account owner can ask for a full refund of that charge, with no reason needed, once in any 365 days.
• Rupee prices include 18% GST, and a refund is the full amount you paid, GST included. Money goes back to the way you paid.
• Unused credit packs can be refunded within 14 days of purchase; used credits cannot.

The account owner cancels from Settings → Billing and plan with Cancel renewal. There is no cancellation fee and no notice period. The plan stays active until the end of the month or year you have paid for and is not renewed; then the account moves to the free Starter plan. Your posts, brands, team and data stay; what goes beyond Starter’s limits (for example scheduling, or brands and channels above Starter’s) pauses until you upgrade again.

Before every renewal we remind the owner in the app and by email, with the amount and the date: 3 days before a monthly charge, and 30 and 7 days before a yearly one. A renewal that is not paid ends the plan the same way, at the end of the period already paid for.

• What: a full refund of one charge for a paid plan (Pro or Agency, including Agency’s extra brands), monthly or yearly.
• When: within 14 days of the date the charge was paid.
• How often: once in any 365 days per account.
• Who: the account owner, from Settings → Billing and plan: Request refund on the invoice. No reason is needed; you can add one if you like. If the button is not there, write to support@codezyai.com with the invoice number.
• What happens: we refund the charge through the provider that took it (Razorpay for rupees), the plan it paid for ends, and the account moves to the free Starter plan. Your data is not deleted. The owner gets a confirmation in the app and by email.

Once we issue a refund, Razorpay returns it to the original payment method (UPI, card, net banking or wallet); banks usually show it within 5 to 7 working days. The refund is in the currency you paid, for the full amount charged, tax included.

Credits for AI work (AI posters, product photos, the website builder and, where offered, promo videos) are one-off packs (from ₹299 incl. GST for 300 credits), not a subscription. They never expire. A pack none of whose credits have been used can be refunded in full within 14 days of purchase: write to support@codezyai.com. Credits that have been used are not refundable, and credits left when an account is deleted are forfeited. Credits that came free (for example at sign-up) have no cash value.

• Apart from the 14-day refund, we do not refund part of a period, for example when you cancel halfway through a month or downgrade.
• A duplicate charge, or a charge after you cancelled, is refunded in full: write to us with the invoice number.
• If a feature you paid for does not work as we described it, write to us and we will make it right, up to a refund.
• Nothing here limits the rights the law of your country gives consumers.

UniPostudio is online software: nothing is shipped. Access is delivered instantly; see Shipping and delivery.

Questions about a charge or a refund: support@codezyai.com, or see every way to reach us on the contact page. These rules are also part of our Terms of Service (section 3).